Payment failed or declined?
First check whether the money has been taken from your account or not. If the money has not been taken from your account you can place an order again, because then we did not receive your order.
If the money has been taken from your account and you have still not received a confirmation e-mail two hours after placing your order, please contact customer service. We will be happy to help you further.
If when paying you are notified that your credit card has been declined, check whether there is sufficient credit on your card. If the card is declined, the reserved amount will be refunded. Afterward you can place an order again. This time try paying with Bancontact/Mr. Cash or Maestro.